From:
[email protected] [mailto:
[email protected]]
Sent: Thursday, February 14, 2013 1:25 PM
To: Dimond III, Rich
Subject: RE: MotorcycleCloseouts order 346147 - Astars shoe warranty - RESPONSE REQUESTED
Rich,
Thought I would check in again since it has been a couple of weeks. Have you received replacement shoes yet?
If we can be of further service, please feel free to contact us.
Sincerely,
Customer Service - AJ
MotorcycleCloseouts, L.L.C.
14123 Earthworks Drive
Smithville, MO 64089
816-532-3696
10:00 AM - 5:00 PM CST M-F
[email protected]
Nope, I still have a box with the old ones.
I boxed them up with the return authorization # on all sides, with the invoice you re-sent me included (Thanks!), and addressed and return addressed it appropriately.
I left it on the front porch with a sign “FOR UPS PICK UP” (which has worked in the past for call tags).
A week later it was still there…
So I called UPS: They said a “label” had been created, but no “pickup” ordered, and if I wanted the truck to come by it would be $10+ to make that happen.
I said “no”.
Due to my schedule I went to a UPS/FedEX place a few days later… but they had moved.
I went to the new address in their old window: There is no business at the new address (yet?...)
A few more days went by…
Today I tracked down a UPS “Store”, brought the package and the label “tracking #” with me.
They said even though they are “UPS Store” they can’t print labels, and maybe I should try to find the trucking hub, and maybe they can help.
So there am: Bad shoes in a box and three wasted afternoons running around Arlington trying to find someone who wants them.
At this point if Alpinestars sent me five new pairs, a hooker, and an ounce of pure Columbian cocaine, I don’t think I’d ever do business with them again.
The amount of frustration I’ve brought into my life with a pair of sneakers is unprecedented.
-Rich D.
That's what a friend of mine sent. I watched him type it and press send. I wish I could have seen their face when reading it.